Client Service

Customer Retention and Repeat Travel

Learn the service habits, post-trip follow-up, client memory, and recovery routines that help travel clients return.

Course overview

Intermediate - 2h 50m - 9 lessons - Avatar assisted

NGN 40,000

9lessons

2h 50mduration

Intermediatelevel

Learning outcomes

OKCreate a repeat-client follow-up rhythm

OKUse client preferences responsibly

OKRecover from service friction with structure

Curriculum

1

Client memory

Preference notes, Milestone prompts, Personalized offers

2

Retention systems

Post-trip care, Service recovery, Reactivation messages